Terms Of Service
1. INTRODUCTION AND ACCEPTANCE OF TERMS
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "you", or "your") and CB NATIONAL ("CB NATIONAL", "we", "us", or "our"), a company incorporated and headquartered in the Hong Kong Special Administrative Region, People's Republic of China, operating the website at CBNational.com (the "Website") and all associated precious metals trading, bullion supply, vault storage, logistics, and related services (collectively, the "Services").
By accessing our Website, registering a client account, submitting a trade inquiry, placing an order, or engaging with any of our Services in any capacity, you acknowledge that you have read, understood, and agree to be legally bound by these Terms in their entirety, together with our Privacy Policy, AML/KYC Policy, Risk Disclosure Statement, Shipping Policy, Storage Agreement, Cookie Policy, and any other policies or agreements incorporated herein by reference.
If you do not agree to these Terms, you must immediately cease accessing our Website and engaging with our Services.
CB NATIONAL reserves the right to amend, update, or revise these Terms at any time. Material changes will be communicated through a prominent notice on our Website or by direct notification. Your continued use of the Website or Services following such notification constitutes your acceptance of the revised Terms.
2. ELIGIBILITY AND CLIENT ONBOARDING
2.1 Age and Legal Capacity
You must be at least 18 years of age and possess full legal capacity to enter into binding contracts under the laws of your jurisdiction to access our Services. By engaging with CB NATIONAL, you represent and warrant that you meet these requirements.
2.2 Geographic Eligibility
Our Services are available to eligible clients across a wide range of international jurisdictions. However, CB NATIONAL does not offer Services to individuals or entities located in, or subject to the laws of, any jurisdiction where such Services would be prohibited, unlicensed, or otherwise contrary to applicable law. It is your responsibility to ensure that your access to and use of our Services is lawful in your jurisdiction.
2.3 Account Registration and KYC/AML Compliance
Access to CB NATIONAL's full trading platform and Services requires the successful completion of our client onboarding process, which includes the submission of Know Your Customer (KYC) documentation, Anti-Money Laundering (AML) screening, and any additional due diligence as required by applicable law or CB NATIONAL's internal compliance standards.
You agree to provide accurate, complete, current, and truthful information throughout the onboarding process and at all times thereafter. You agree to promptly notify CB NATIONAL of any changes to your personal, financial, or corporate information that may affect your account status or compliance standing.
CB NATIONAL reserves the right, at its sole discretion, to refuse onboarding, suspend, or terminate the account of any client who fails to meet our compliance requirements, provides false or misleading information, or whose profile presents an unacceptable level of regulatory, reputational, or financial risk.
2.4 Account Security
You are solely responsible for maintaining the confidentiality and security of your account credentials, including login details and any authentication codes. You must notify CB NATIONAL immediately at Trade@CBNational.com if you become aware of any unauthorized access to or use of your account. CB NATIONAL shall not be liable for any loss or damage arising from your failure to maintain adequate account security.
3. DESCRIPTION OF SERVICES
CB NATIONAL provides the following categories of Services, subject to eligibility, compliance approval, and the specific terms applicable to each:
3.1 Precious Metals Trading
CB NATIONAL facilitates the purchase and sale of investment-grade precious metals, including 24 karat, 999.9 purity gold bullion bars, silver, platinum, palladium, and other investment-grade precious metals products as made available from time to time. All trading activities are subject to prevailing market conditions, available inventory, applicable regulatory requirements, and CB NATIONAL's internal risk and compliance policies.
3.2 Wholesale Bullion Supply
CB NATIONAL services institutional clients, commodity traders, bullion dealers, and corporate buyers seeking large-volume precious metals supply arrangements. Wholesale transactions are governed by individual supply agreements, which incorporate these Terms by reference.
3.3 Vault Storage Services
CB NATIONAL arranges fully allocated, insured vault storage for client-owned precious metals in approved secure facilities across multiple jurisdictions, including Switzerland, Singapore, the United States, Canada, and the United Arab Emirates. Storage services are governed by a separate Storage Agreement, the terms of which are incorporated herein by reference.
3.4 International Logistics and Shipping
CB NATIONAL coordinates the secure, insured transportation of precious metals through specialist armored logistics networks. All shipping services are subject to our Shipping Policy and the terms of the relevant logistics provider, which are provided to clients at the time of engagement.
3.5 Advisory and Account Management Services
CB NATIONAL's trading desk provides account management, market information, and operational support to clients. Nothing provided by our team constitutes regulated financial advice, investment advice, or any recommendation to buy or sell precious metals or any other asset. All decisions remain solely with the client.
4. PRICING, QUOTATIONS, AND ORDER EXECUTION
4.1 Pricing Basis
All precious metals prices quoted by CB NATIONAL are based on prevailing international spot market rates, which fluctuate continuously in response to global market conditions, supply and demand dynamics, currency movements, geopolitical events, and macroeconomic factors. CB NATIONAL does not guarantee that any quoted price will remain available for any specific period.
4.2 Quotations
All quotations provided by CB NATIONAL are indicative only and do not constitute a binding offer to sell or purchase precious metals at the stated price. A binding contract for the purchase or sale of precious metals is only formed upon CB NATIONAL's issuance of a written trade confirmation to the client, subject to the satisfaction of all applicable compliance and payment requirements.
4.3 Order Acceptance
CB NATIONAL reserves the right to decline, cancel, or withdraw from any order at its sole discretion, including where the relevant precious metals are unavailable, where compliance requirements are not satisfied, where market conditions prevent execution, or where CB NATIONAL reasonably suspects fraudulent or unlawful activity.
4.4 Price Fluctuation Risk
You expressly acknowledge and accept that the value of precious metals may increase or decrease between the time of quotation and the time of settlement. CB NATIONAL shall not be liable for any losses arising from price movements between quotation and execution.
4.5 Taxes and Duties
You are solely responsible for determining and fulfilling all tax obligations, import duties, customs tariffs, and other governmental levies applicable to your purchase, storage, or importation of precious metals in your jurisdiction. CB NATIONAL does not provide tax advice and makes no representation regarding the tax treatment of any transaction.
5. PAYMENT TERMS
5.1 Accepted Payment Methods
CB NATIONAL accepts payment through bank wire transfer (telegraphic transfer) and such other methods as may be communicated to you at the time of transaction. All payments must be made in the currency specified in the trade confirmation.
5.2 Payment Deadline
Full payment for all confirmed orders must be received by CB NATIONAL within the timeframe specified in the relevant trade confirmation. Failure to remit payment within the stipulated period may result in the cancellation of your order and the forfeiture of any applicable deposit, without prejudice to CB NATIONAL's right to claim any additional losses arising from your default.
5.3 Source of Funds
All payments made to CB NATIONAL must originate from a verified bank account held in your name or, for corporate clients, in the name of the registered entity. CB NATIONAL does not accept payments from third-party accounts unless expressly authorized through the compliance process. You represent and warrant that all funds used to purchase precious metals are derived from lawful sources.
5.4 Currency and Exchange Rates
Where a transaction involves currency conversion, the applicable exchange rate will be determined at the time of settlement. CB NATIONAL shall not be liable for any losses arising from foreign exchange rate fluctuations.
5.5 Refunds and Cancellations
All confirmed precious metals transactions are final and non-refundable unless a cancellation is agreed in writing by CB NATIONAL at its sole discretion. Where a cancellation is approved, CB NATIONAL reserves the right to apply a cancellation fee and to charge the client for any losses, costs, or price movements arising from the cancellation.
6. DELIVERY, TITLE, AND RISK
6.1 Transfer of Title
Legal title to purchased precious metals transfers to the client only upon receipt by CB NATIONAL of full cleared payment for the relevant order.
6.2 Transfer of Risk
Risk in purchased precious metals passes to the client at the point of delivery or, where vault storage is elected, at the point at which the metals are allocated to the client's account within the designated storage facility. CB NATIONAL shall not be liable for any loss, theft, damage, or destruction of precious metals following the transfer of risk to the client.
6.3 Delivery Arrangements
Physical delivery of precious metals is available subject to the destination jurisdiction, applicable import and export regulations, logistics availability, and CB NATIONAL's prevailing shipping terms. Delivery timelines are estimates only and CB NATIONAL shall not be liable for delays caused by circumstances beyond its reasonable control, including customs clearance delays, carrier delays, force majeure events, or regulatory interventions.
6.4 Vault Storage in Lieu of Delivery
Clients who elect vault storage in lieu of physical delivery will receive a Storage Certificate evidencing their allocated holdings. The terms governing vault storage, including fees, access rights, and withdrawal procedures, are set out in the separate Storage Agreement provided to each client.
7. STORAGE SERVICES
7.1 Allocated Storage
CB NATIONAL arranges fully allocated precious metals storage, meaning that client holdings are individually identified, segregated, and not commingled with the assets of CB NATIONAL or any other client.
7.2 Storage Fees
Vault storage services are subject to ongoing storage fees as set out in the relevant Storage Agreement or fee schedule provided to the client. CB NATIONAL reserves the right to amend storage fees upon reasonable prior notice to clients.
7.3 Insurance
Precious metals held in CB NATIONAL's approved vault storage facilities are covered by comprehensive all-risk insurance policies arranged through reputable international insurers, subject to applicable policy terms, conditions, and exclusions. Details of the insurance coverage are available upon written request.
7.4 Withdrawal of Stored Metals
Clients wishing to withdraw physical precious metals from vault storage must submit a formal written withdrawal request in accordance with the procedures set out in the Storage Agreement. Withdrawal is subject to identity verification, applicable notice periods, logistics availability, and the payment of any outstanding fees.
7.5 Third-Party Vault Operators
CB NATIONAL arranges storage through third-party vault operators and custodians. While CB NATIONAL exercises rigorous due diligence in selecting and monitoring vault partners, CB NATIONAL's liability in respect of vault storage is limited as set out in Section 14 of these Terms.
8. SHIPPING AND LOGISTICS
8.1 Specialist Logistics
CB NATIONAL engages specialist armored freight and logistics providers for the transportation of all precious metals consignments. All shipments are fully insured for their declared value during transit.
8.2 Export and Import Compliance
You are responsible for ensuring compliance with all export and import laws, regulations, and licensing requirements applicable to the precious metals consignment in both the country of origin and the destination country. CB NATIONAL provides general logistical coordination but does not accept responsibility for regulatory non-compliance attributable to the client.
8.3 Shipping Costs
Shipping costs are calculated based on the destination, weight, declared value, insurance requirements, and applicable security and logistics protocols. A detailed shipping cost estimate is provided prior to order confirmation. CB NATIONAL offers complimentary insured shipping for qualifying orders that exceed the minimum threshold communicated to the client at the time of engagement.
8.4 Delays and Non-Delivery
CB NATIONAL shall not be liable for delays in delivery attributable to force majeure events, acts of government or regulatory authority, customs delays, carrier failures, or circumstances otherwise beyond CB NATIONAL's reasonable control. In the event of non-delivery due to circumstances within CB NATIONAL's control, CB NATIONAL's liability shall be limited as set out in Section 14.
9. ANTI-MONEY LAUNDERING AND COMPLIANCE OBLIGATIONS
9.1 Regulatory Framework
CB NATIONAL operates in full compliance with all applicable anti-money laundering, counter-terrorist financing, and financial crime prevention legislation, including Hong Kong's Anti-Money Laundering and Counter-Terrorist Financing Ordinance (Cap. 615), international Financial Action Task Force (FATF) standards, and all other applicable regulatory requirements.
9.2 Client Obligations
You agree to cooperate fully with all KYC, AML, and compliance requirements imposed by CB NATIONAL or required by applicable law. You represent and warrant that all funds, assets, and activities conducted through your CB NATIONAL account are lawful, that you are not subject to any international sanctions, and that you are not a Politically Exposed Person (PEP) unless previously disclosed and approved through our enhanced due diligence process.
9.3 Suspicious Activity Reporting
CB NATIONAL is legally required to report suspicious transactions and activities to the relevant regulatory and law enforcement authorities. Such reporting obligations take precedence over any duty of confidentiality owed to the client under these Terms or any other agreement.
9.4 Account Suspension for Compliance Purposes
CB NATIONAL reserves the right to immediately suspend or restrict any client account pending the completion of enhanced due diligence, regulatory investigation, or compliance review. CB NATIONAL shall not be liable for any losses arising from account suspension undertaken in good faith compliance with applicable law.
10. PROHIBITED USES
You agree that you will not use CB NATIONAL's Website or Services for any of the following purposes:
engaging in money laundering, terrorist financing, tax evasion, or any other financial crime; purchasing precious metals using funds derived from illegal or unlawful activities; providing false, misleading, or fraudulent information during the onboarding process or at any time thereafter; circumventing or attempting to circumvent CB NATIONAL's compliance, AML, or KYC procedures; engaging in market manipulation, price rigging, or any form of fraudulent trading activity; using the Website in any manner that may damage, disable, overburden, or impair CB NATIONAL's systems or interfere with other users' access; attempting to gain unauthorized access to any part of our systems, platforms, or client data; using automated scripts, bots, or similar tools to access or interact with the Website without CB NATIONAL's prior written consent; engaging in any activity that violates applicable laws, regulations, or international sanctions regimes; or reselling or commercially exploiting CB NATIONAL's content, data, or materials without express written authorization.
CB NATIONAL reserves the right to immediately terminate your account and report your activities to the relevant authorities if you engage in any prohibited use.
11. INTELLECTUAL PROPERTY
11.1 Ownership
All content on the CB NATIONAL Website, including but not limited to text, graphics, logos, icons, images, audio clips, data compilations, software, and the overall design and layout of the Website, is the exclusive intellectual property of CB NATIONAL or its licensed content providers and is protected by applicable copyright, trademark, trade dress, and other intellectual property laws.
11.2 Limited License
CB NATIONAL grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its content solely for your personal, non-commercial informational purposes in connection with the Services. This license does not include the right to reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any content on the Website without CB NATIONAL's prior written consent.
11.3 Trademarks
The name "CB NATIONAL", the CBNational.com domain, and all associated logos, brand marks, and taglines are the exclusive property of CB NATIONAL. Nothing in these Terms grants you any right to use CB NATIONAL's trademarks, trade names, or other brand identifiers without express prior written authorization.
11.4 Feedback
Any feedback, suggestions, ideas, or recommendations you provide to CB NATIONAL regarding our Services may be used by CB NATIONAL freely and without obligation, compensation, or attribution to you.
12. THIRD-PARTY SERVICES AND LINKS
CB NATIONAL's Website may contain links to third-party websites, partner platforms, or external resources. Such links are provided for informational convenience only. CB NATIONAL does not control, endorse, or accept responsibility for the content, privacy practices, or services of any third-party website or platform. Your access to and use of third-party websites is entirely at your own risk and subject to the terms and conditions of those platforms.
13. RISK DISCLOSURE
13.1 Investment Risk
Investing in precious metals carries inherent financial risk. The value of precious metals fluctuates with international market conditions and may rise or fall. Past performance is not indicative of future results. You may receive less than the amount you initially invested.
13.2 No Investment Advice
CB NATIONAL is a precious metals trading and supply company. Nothing on our Website, in our publications, or communicated by our team constitutes regulated financial advice, investment advice, portfolio management advice, or any recommendation to buy, sell, or hold any precious metal or other financial instrument. You should seek independent financial, legal, and tax advice before making any investment decision.
13.3 Market and Liquidity Risk
Precious metals markets may experience periods of low liquidity, significant price volatility, or disruption due to geopolitical events, economic developments, regulatory changes, or other factors. CB NATIONAL makes no warranty regarding market conditions or the liquidity of any precious metals product at any given time.
13.4 Currency Risk
Where transactions are conducted in a currency other than your home currency, you are exposed to foreign exchange rate risk. Currency fluctuations may adversely affect the value of your holdings.
13.5 Storage and Custody Risk
While CB NATIONAL arranges secure, insured vault storage through reputable third-party custodians, no storage arrangement is entirely without risk. CB NATIONAL's liability in connection with storage is limited as set out in Section 14.
13.6 Regulatory Risk
The regulatory environment governing precious metals trading, ownership, import, export, and storage may change in any jurisdiction. Such changes may affect the value, accessibility, or permissibility of precious metals investments. CB NATIONAL makes no warranty regarding the regulatory treatment of precious metals in any jurisdiction.
14. LIMITATION OF LIABILITY
14.1 Exclusion of Consequential Losses
To the maximum extent permitted by applicable law, CB NATIONAL shall not be liable to you for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of business, loss of data, loss of goodwill, or any other economic losses, arising out of or in connection with your use of the Website or Services, whether based on contract, tort, negligence, strict liability, or any other legal theory, even if CB NATIONAL has been advised of the possibility of such damages.
14.2 Cap on Direct Liability
To the maximum extent permitted by applicable law, CB NATIONAL's total aggregate liability to you for any direct losses arising out of or in connection with these Terms or the Services, whether in contract, tort, or otherwise, shall not exceed the total amount paid by you to CB NATIONAL in respect of the specific transaction or service giving rise to the claim in the twelve months immediately preceding the event giving rise to liability.
14.3 Force Majeure
CB NATIONAL shall not be liable for any failure or delay in the performance of its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond CB NATIONAL's reasonable control, including but not limited to acts of God, natural disasters, pandemics, wars, civil unrest, government actions, regulatory interventions, international sanctions, cyber-attacks, power failures, or failures of third-party infrastructure or logistics providers.
14.4 Third-Party Custodians and Logistics
CB NATIONAL's liability in respect of precious metals held by third-party vault custodians or transported by third-party logistics providers is limited to the exercise of reasonable care in the selection and oversight of such providers. CB NATIONAL shall not be liable for losses attributable to the acts, omissions, insolvency, or failures of third-party custodians or carriers beyond the extent of any available insurance recoveries.
15. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless CB NATIONAL and its officers, directors, employees, agents, advisors, and successors from and against any claims, actions, proceedings, demands, losses, damages, costs, expenses, and legal fees arising out of or in connection with your use of the Website or Services, your breach of these Terms or any applicable law or regulation, your breach of any representation or warranty made herein, any fraudulent, unlawful, or negligent act or omission on your part, or any third-party claim arising from your actions in connection with the Services.
16. CONFIDENTIALITY
16.1 Client Confidentiality
CB NATIONAL treats all client information and trading activity as strictly confidential. We do not disclose client information to third parties except as expressly set out in our Privacy Policy, as required by applicable law, or as authorized by the client in writing.
16.2 CB NATIONAL Confidential Information
In the course of your engagement with CB NATIONAL, you may receive access to proprietary pricing data, operational information, business processes, or other confidential information belonging to CB NATIONAL. You agree to keep all such information strictly confidential, not to use it for any purpose other than the evaluation or execution of transactions with CB NATIONAL, and not to disclose it to any third party without CB NATIONAL's prior written consent.
17. TERMINATION
17.1 Termination by You
You may close your CB NATIONAL account and terminate your use of the Services at any time by providing written notice to Trade@CBNational.com, subject to the settlement of all outstanding transactions, fees, and obligations.
17.2 Termination by CB NATIONAL
CB NATIONAL reserves the right to suspend, restrict, or terminate your account and access to the Services at any time, with or without prior notice, in any of the following circumstances: your breach of these Terms or any applicable law or regulation; failure to satisfy or maintain compliance with our KYC/AML requirements; provision of false, misleading, or fraudulent information; conduct that poses a legal, regulatory, reputational, or financial risk to CB NATIONAL; insolvency, bankruptcy, or the appointment of a receiver or administrator over your assets; or any other circumstance in which CB NATIONAL, in its sole discretion, determines that continued engagement presents an unacceptable risk.
17.3 Effect of Termination
Upon termination, all outstanding obligations between the parties remain in force. CB NATIONAL will take reasonable steps to facilitate the return or transfer of client-owned precious metals in accordance with applicable procedures, subject to the resolution of all outstanding balances and compliance requirements. Provisions of these Terms that by their nature survive termination, including Sections 11, 13, 14, 15, 16, and 18, shall continue in full force and effect following termination.
18. GOVERNING LAW AND DISPUTE RESOLUTION
18.1 Governing Law
These Terms and all matters arising out of or in connection with your use of CB NATIONAL's Website and Services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law principles.
18.2 Dispute Resolution
In the event of any dispute, controversy, or claim arising out of or in connection with these Terms, the Website, or the Services, the parties agree to first attempt to resolve the matter through good-faith negotiation and direct communication with CB NATIONAL's management team within 30 days of the dispute arising.
18.3 Arbitration
If a dispute cannot be resolved through negotiation within the period specified above, either party may refer the dispute to binding arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) in accordance with its administered arbitration rules in force at the time of the referral. The arbitration shall be conducted in Hong Kong, in the English language, before a sole arbitrator. The arbitrator's decision shall be final and binding on both parties and may be enforced in any court of competent jurisdiction.
18.4 Injunctive Relief
Nothing in this Section shall prevent CB NATIONAL from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction to protect its intellectual property, confidential information, or other rights where circumstances so require.
19. GENERAL PROVISIONS
19.1 Entire Agreement
These Terms, together with CB NATIONAL's Privacy Policy, AML/KYC Policy, Risk Disclosure Statement, Storage Agreement, Shipping Policy, and any other policies or agreements incorporated herein by reference, constitute the entire agreement between you and CB NATIONAL with respect to the subject matter hereof and supersede all prior representations, understandings, negotiations, and agreements.
19.2 Severability
If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable. The remaining provisions of these Terms shall continue in full force and effect.
19.3 Waiver
No failure or delay by CB NATIONAL in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy. A waiver by CB NATIONAL of any breach shall not constitute a waiver of any subsequent breach.
19.4 Assignment
You may not assign, transfer, or delegate any of your rights or obligations under these Terms without CB NATIONAL's prior written consent. CB NATIONAL may assign its rights and obligations under these Terms in connection with a corporate restructuring, merger, acquisition, or sale of assets without your consent, provided that the assignee assumes all of CB NATIONAL's obligations hereunder.
19.5 Notices
All formal notices to CB NATIONAL under these Terms must be submitted in writing to Trade@CBNational.com or to CB NATIONAL's registered address. Notices will be deemed received upon confirmed delivery. CB NATIONAL may provide notices to you through the email address registered to your account or through a prominent notice on the Website.
19.6 Language
These Terms are drafted in the English language. In the event of any inconsistency between an English version and any translated version of these Terms, the English version shall prevail.
19.7 Headings
Section headings in these Terms are included for convenience only and shall not affect the interpretation of any provision.
20. CONTACT INFORMATION
For all enquiries related to these Terms of Service, please contact:
CB NATIONAL
Attn: Legal and Compliance Department
[Registered Company Address Placeholder]
Hong Kong Special Administrative Region
Email: Trade@CBNational.com
These Terms of Service were prepared in accordance with applicable Hong Kong commercial and financial services law and with reference to international best practices for precious metals trading companies. CB NATIONAL recommends that all clients seek independent legal advice regarding their rights and obligations under these Terms in their respective jurisdictions. Precious metals prices fluctuate with global market conditions. Past performance is not indicative of future results. Nothing in these Terms constitutes regulated financial advice.