FAQ

CB NATIONAL is incorporated and headquartered in the Hong Kong Special Administrative Region. Hong Kong serves as one of Asia's foremost financial centres, providing our clients with access to deep liquidity, world-class infrastructure, and a stable regulatory environment for international precious metals trading and investment.

Our platform serves a diverse global clientele spanning over 70 nations. We welcome private investors, family offices, wealth management firms, institutional buyers, banks, commodity traders, bullion dealers, corporate procurement departments, and government-approved purchasers. Both retail orders starting from 100g and large-scale wholesale allocations are fully supported.

Our core offering is 24 karat, 999.9 purity investment gold bars in denominations of 100g, 200g, 500g, and 1 kilogram. We also facilitate access to silver, platinum, palladium, and industrial precious metals, subject to availability and prevailing market conditions. Our trading desk can assist with sourcing specific products to meet your investment objectives.

Every bar of CB NATIONAL investment gold is refined to an exacting 24 karat, 999.9 fine purity standard, the highest level of refinement recognized by international bullion markets. Each bar is accompanied by official assay certification from an accredited refinery, ensuring institutional quality, full traceability, and seamless global liquidity for our investors.

CB NATIONAL offers investment gold bars in four standard denominations: 100 grams, 200 grams, 500 grams, and 1 kilogram. For institutional and wholesale clients, we accommodate custom order sizes including multi-kilogram and multi-ton allocations. Our trading desk is available to discuss bespoke requirements and large-volume procurement.

All precious metals pricing at CB NATIONAL is based on prevailing international spot market rates, which fluctuate continuously according to global supply and demand, currency movements, geopolitical developments, and macroeconomic conditions. Our quotations reflect real-time market data, aggregate order volume, and applicable logistics requirements. Final execution prices are confirmed in writing at the time of trade.

Retail pricing applies to individual investment orders, typically ranging from 100g to 1kg. Wholesale pricing is available for larger institutional, corporate, and dealer orders, where economies of scale allow us to offer more competitive per-gram rates. The specific pricing tier applicable to your order is determined by total weight, order frequency, and the nature of your client relationship with CB NATIONAL.

CB NATIONAL offers highly competitive pricing benchmarked against leading international bullion dealers and commodity trading firms. Our direct sourcing relationships, operational efficiency, and Hong Kong-based cost structure enable us to deliver premium investment gold at rates that consistently reflect best-in-class value for both retail and wholesale clients.

You may request a quotation by contacting our trading desk directly at Trade@CBNational.com, by submitting an inquiry through the contact form on our Website, or by telephoning our account management team during business hours. Quotations are provided promptly and reflect prevailing market conditions at the time of inquiry. All quotations are indicative until confirmed through a formal trade confirmation.

CB NATIONAL accepts payment via bank wire transfer (telegraphic transfer) in the currencies specified in the trade confirmation. All payments must originate from a verified bank account held in the name of the registered client or corporate entity. We do not accept third-party payments, cryptocurrency, cash deposits, or credit card transactions.

Full payment must be received within the timeframe specified in your trade confirmation, typically within two to five business days of order confirmation. Failure to remit payment within the stipulated period may result in the cancellation of your order at the prevailing market price. Please contact our trading desk if you require an extension for operational reasons.

All confirmed precious metals transactions are considered final. Cancellations may be considered on a case-by-case basis at CB NATIONAL's sole discretion. Where a cancellation is approved, CB NATIONAL reserves the right to apply a cancellation fee and to recover any losses arising from adverse price movements between the original execution price and the prevailing market price at the time of cancellation.

Given the nature of precious metals trading and the direct link to live market pricing, confirmed and settled transactions are non-refundable. In the limited circumstances where a refund is warranted, such as a demonstrable fulfilment error attributable to CB NATIONAL, refunds will be processed to the original payment method and subject to the applicable market price adjustment at the time of resolution.

Yes. CB NATIONAL arranges fully allocated, segregated, and comprehensively insured vault storage for client-owned precious metals. Our vault storage solutions are available through approved facilities in major financial jurisdictions, including Switzerland, Singapore, the United States, Canada, and the United Arab Emirates. All stored metals are individually identified and never commingled with the assets of CB NATIONAL or other clients.

Allocated storage means that your precious metals holdings are individually identified, physically segregated, and stored under your name within the vault facility. Your specific bars are assigned to your account and are not pooled, commingled, or offset against the holdings of CB NATIONAL or any other party. You retain full legal ownership of your allocated metals at all times.

CB NATIONAL currently offers vault storage through accredited facilities in Switzerland, Singapore, the United States, Canada, and the United Arab Emirates. Each facility is selected for its geopolitical stability, regulatory framework, physical security infrastructure, and insurance coverage. Additional jurisdictions may be made available in the future as our global storage network expands.

All CB NATIONAL-approved vault facilities employ enterprise-grade security measures, including 24/7 armed guarding, biometric access control, multi-layered intrusion detection systems, CCTV surveillance with offsite recording, seismic and environmental monitoring, and strict dual-control access protocols. Facilities are independently audited and meet or exceed international security standards for precious metals custody.

Yes. All precious metals held in CB NATIONAL-approved vault storage are covered by comprehensive all-risk insurance policies arranged through reputable international insurers. Coverage extends to theft, damage, natural disaster, and other insured perils, subject to applicable policy terms, conditions, and exclusions. Details of the insurance coverage applicable to your holdings are available upon written request.

Every client who stores precious metals through CB NATIONAL receives a verifiable Storage Certificate detailing the exact quantity, weight, purity, and serial numbers of their allocated holdings. This certificate serves as formal documentation of your ownership and can be used for audit, valuation, and estate planning purposes.

To withdraw physical precious metals from vault storage, you must submit a formal written withdrawal request to CB NATIONAL in accordance with the procedures set out in your Storage Agreement. Withdrawals are subject to identity verification, applicable notice periods, logistics availability, and the settlement of any outstanding storage fees. Our team will coordinate the secure delivery or collection of your metals upon approval.

Vault storage fees are calculated based on the weight and value of your stored holdings and are billed on the schedule specified in your Storage Agreement. CB NATIONAL's storage fees are competitive with leading international custodians. A detailed fee schedule is provided during the onboarding process and is available upon request from our account management team.

Yes. CB NATIONAL coordinates the secure international delivery of investment bullion through specialist armored freight and logistics networks. All shipments are fully insured for their declared value during transit, discreetly packaged, and carefully tracked from origin to destination. We manage all export documentation and customs coordination on behalf of our clients.

Shipping costs are determined by the destination country, total shipment weight, declared value, insurance requirements, applicable security protocols, and local customs and import regulations. A detailed shipping cost estimate is provided prior to order confirmation. Our logistics team is available to discuss the most cost-effective and secure delivery options for your specific requirements.

CB NATIONAL offers complimentary fully insured shipping for qualifying orders that exceed a minimum value threshold. The specific threshold is communicated to clients at the time of trade. For orders below the threshold, competitive shipping rates are applied and disclosed prior to order confirmation. Please contact our trading desk for current shipping terms.

CB NATIONAL delivers precious metals to a wide range of international destinations, subject to the import regulations and customs requirements of the destination country. Certain jurisdictions may impose restrictions, duties, or licensing requirements on the importation of precious metals. It is the client's responsibility to ensure compliance with all local import regulations. Our logistics team can advise on destination-specific requirements upon request.

Delivery timelines vary depending on the destination, order size, logistics routing, and customs processing requirements. For standard international shipments, clients should typically allow 7 to 21 business days from the date of full payment clearance and completion of all compliance procedures. CB NATIONAL provides tracking information for all shipments and will keep you informed of any material delays.

New clients are required to complete CB NATIONAL's onboarding process before accessing our trading platform and Services. This includes submitting a completed application form, providing valid government-issued identification, proof of residential or business address, and source of funds documentation. For corporate clients, additional documentation including certificates of incorporation, beneficial ownership declarations, and board resolutions may be required. Our compliance team will guide you through each step.

Know Your Customer (KYC) is a regulatory requirement that obligates financial services and precious metals companies to verify the identity of their clients before establishing a business relationship. KYC procedures help prevent money laundering, terrorist financing, fraud, and other financial crimes. CB NATIONAL's KYC process is conducted in strict compliance with Hong Kong's Anti-Money Laundering and Counter-Terrorist Financing Ordinance (Cap. 615) and international FATF standards.

Individual clients are typically required to provide a valid passport or government-issued photo identification, proof of residential address dated within three months, and source of funds or source of wealth documentation. Corporate clients must additionally provide certificates of incorporation, constitutional documents, UBO declarations, director identification, and authorized signatory documentation. Our compliance team will provide a detailed checklist tailored to your jurisdiction and client type.

For individual clients who provide complete and accurate documentation, the onboarding process is typically completed within 3 to 5 business days. Corporate and institutional onboarding may require additional time depending on the complexity of the ownership structure and the volume of documentation required. Our compliance team works diligently to process all applications as efficiently as possible while maintaining the highest standards of regulatory due diligence.

Absolutely. CB NATIONAL operates in full compliance with all applicable anti-money laundering, counter-terrorist financing, and financial crime prevention legislation, including Hong Kong's Anti-Money Laundering and Counter-Terrorist Financing Ordinance (Cap. 615), international FATF recommendations, and all relevant regulatory guidance. Our comprehensive AML compliance programme includes client due diligence, ongoing monitoring, sanctions screening, and suspicious transaction reporting.

CB NATIONAL is committed to responsible and ethical sourcing of all precious metals. We maintain established supplier relationships across major precious metals producing regions, including Asia, Africa, North America, South America, Australia, and Europe. Our supply chain protocols emphasize quality verification, provenance documentation, supply chain transparency, and adherence to internationally recognized standards for the responsible sourcing of precious metals.

Yes. Institutional clients represent a core segment of our business. CB NATIONAL provides tailored services for banks, investment firms, commodity trading houses, bullion dealers, asset managers, sovereign wealth funds, and other institutional buyers requiring reliable access to large-volume precious metals supply, competitive wholesale pricing, and institutional-grade execution, custody, and logistics.

CB NATIONAL provides dedicated solutions for family offices seeking to allocate a portion of their portfolio to physical precious metals. Our services include personalized account management, competitive pricing for regular acquisitions, secure multi-jurisdictional vault storage, confidential logistics, and ongoing market intelligence to support long-term wealth preservation strategies.

Physical gold has historically served as a store of value and a portfolio diversification instrument. Many sophisticated investors and institutions include precious metals in their asset allocation to hedge against inflation, currency devaluation, and geopolitical uncertainty. However, precious metals prices fluctuate with global market conditions and past performance is not indicative of future results. CB NATIONAL encourages all clients to seek independent financial advice before making investment decisions.

No. CB NATIONAL is a precious metals trading and supply company. Nothing on our Website, in our publications, or communicated by our team constitutes regulated financial advice, investment advice, or any recommendation to buy, sell, or hold precious metals or any other financial instrument. All investment decisions remain solely with the client. We strongly recommend obtaining independent financial, legal, and tax advice before committing capital to any investment.

Investing in precious metals carries inherent financial risk. The value of gold, silver, platinum, and palladium fluctuates with international market conditions and may rise or fall. Investors may receive less than the amount they originally invested. Additional risks include market and liquidity risk, currency risk, storage and custody risk, and regulatory risk. CB NATIONAL's Risk Disclosure Statement, available on our Website, provides a comprehensive overview of these risks.

CB NATIONAL implements a comprehensive set of technical, administrative, and physical safeguards to protect your personal data. These include advanced encryption in transit and at rest, multi-factor authentication, role-based access controls, regular penetration testing, continuous security monitoring, and strict contractual data protection obligations imposed on all third-party service providers. Full details are set out in our Privacy Policy, available on our Website.

Our Privacy Policy describes in transparent detail how CB NATIONAL collects, uses, processes, stores, protects, and where applicable discloses your personal data. It covers your rights under the Hong Kong Personal Data (Privacy) Ordinance, the EU General Data Protection Regulation, the California Consumer Privacy Act, and other applicable data protection frameworks. The full Privacy Policy is available on the Legal section of our Website.

Yes. CB NATIONAL uses cookies and similar technologies to support core Website functionality, analyze usage patterns, and improve the user experience. We categorize cookies as strictly necessary, performance and analytics, functional, and marketing. You may manage your cookie preferences through the consent management tool displayed when you first visit our Website and through your browser settings at any time. Full details are provided in our Cookie Policy.

Our trading desk is available to assist with quotations, order placement, wholesale pricing, storage arrangements, logistics coordination, and all other service enquiries. You may reach us by email at Trade@CBNational.com, by submitting an enquiry through the Contact Us form on our Website, or by telephoning our team during business hours. We aim to respond to all enquiries within one business day.

For retail investment clients, the minimum order size is 100 grams of investment gold. For wholesale and institutional clients, minimum order sizes are determined on a case-by-case basis depending on the product, pricing tier, and nature of the client relationship. Our trading desk can discuss the most appropriate entry point for your investment objectives and volume requirements.

CB NATIONAL can accommodate recurring purchase arrangements and standing order agreements for clients who wish to build their precious metals holdings over time through regular acquisitions. The terms, pricing, frequency, and logistics of such arrangements are agreed in writing between the client and our trading desk. Please contact us to discuss a customized accumulation strategy.

CB NATIONAL may facilitate the repurchase of investment gold previously acquired through our platform, subject to prevailing market conditions, product eligibility, verification of ownership and provenance, and applicable compliance procedures. Buyback pricing reflects the live international spot rate at the time of execution. Please contact our trading desk to discuss the terms and process for any proposed buyback transaction.

CB NATIONAL upholds the highest quality assurance standards across our entire supply chain. All investment bullion is sourced from accredited refineries, accompanied by official assay certification, and verified for weight, purity, and serial number integrity before delivery or allocation to client storage. Our quality assurance protocols are designed to ensure that every bar meets or exceeds the requirements of the international investment bullion market.

Yes. CB NATIONAL publishes regular market intelligence reports, precious metals research, and industry commentary designed to keep our clients informed of global market trends, macroeconomic developments, and factors influencing precious metals pricing. These publications are available through our Knowledge Centre and can be delivered directly to your inbox upon request. All content is provided for informational purposes only and does not constitute investment advice.

CB NATIONAL operates under the laws and regulatory framework of the Hong Kong Special Administrative Region. We maintain strict compliance with all applicable legislation, including the Anti-Money Laundering and Counter-Terrorist Financing Ordinance (Cap. 615), the Personal Data (Privacy) Ordinance (Cap. 522), and all relevant regulatory guidance issued by Hong Kong's competent financial authorities. Clients are welcome to request further details about our regulatory standing and compliance framework.

Yes. CB NATIONAL provides dedicated corporate procurement services for businesses, manufacturers, and commercial enterprises requiring precious metals for investment, reserve, or industrial purposes. Our corporate services include competitive volume pricing, customized supply contracts, multi-jurisdictional delivery, and priority access to our trading desk. We work closely with corporate treasury and procurement teams to deliver reliable, transparent, and efficient supply solutions.

Getting started is straightforward. Contact our trading desk at Trade@CBNational.com or submit an enquiry through our Website. A dedicated account manager will guide you through the onboarding and KYC verification process, discuss your investment objectives, and help you place your first order. From initial enquiry to trade execution, our team is committed to providing a seamless, professional, and confidential experience at every step.